Q. How do I forward/unforward my email?
A. To forward/unforward your email:

• Login to the Student Email System.
• Click the 'Options' link located at the very top of the screen.
• Click the 'Mail Forwarding Options' link, which is the fourth choice on the right side of the page.
• Insert the address you want your email forwarded to and click 'Submit'
• To unforward, click 'Clear' and then 'Submit'

Note: Lee University provides mail forwarding as a courtesy to you but, should you choose to use this feature, we cannot guarantee the delivery of your mail to an outside account. Once mail leaves our system it is no longer our responsibility.

• Login to your Hotmail account.
• Click the 'options' link to the far right of the tabs.
• Make sure that the 'Contacts' tab to the left of the screen is selected.
• Click the safe list option.
• Add the following options.
• leeu.edu
• leeuniversity.edu

• Login to your Yahoo account
• Click the 'options' link on the 'Mail' tab
• Click on 'Spam Protection'
• Under 'Spam Filter'; click on 'Turn SpamGuard OFF' or leave it on and select 'Save these messages in the Bulk folder for...'
• If you choose to leave the SpamGuard on; emails from Lee University will be sent to your 'Bulk' folder
• Mark these messages as 'Not Spam'

• Activate your Lee University assigned email account (for help, click here.)
• Your PIN for Lee Central will be emailed to you.
• Click here.
• Log on using your social security number and the PIN number that was emailed to your Lee University email account.

• Paul Conn Student Union
• Sharp Pedestrian Mall
• DeVos Center for Humanities
• Hughes Hall
• Medlin Hall
• Nora Chambers Hall
• Simmons Hall
• Tharp Hall
• Cross Hall
• Livingston
Hall
• Vest Building
• Walker Arena
• Dining Hall
• Squires Library
• Watkins Building
• Health Services and Leonard Center

1. Turn computer on.
2. If your portable device does not have a wireless access unit built in to it, then insert your wireless card into the PCMCIA slot located on the side of the computer.
3. Windows should find and load the software necessary for your device to run.
4. Now, do the following:
• Go to 'Start'
• Then to 'My Network Places'
• Then to 'View Network Connections'
• Right Click on 'Wireless Network Connection'
• Click on 'Properties'
• Select 'Internet Protocol (TCP/IP)' from the list at the top
• Then click on 'Properties' button
• Click 'Obtain IP' address automatically (DHCP) and then click the 'OK' button.
• Once you are back at the 'Wireless Network Connection' window, click on the 'Wireless Networks' tab.
• Under 'Available Networks', It should list “Lee University LAN”
• Select the 'Lee University Wireless LAN' listing
• And click the 'OK' button

Other Windows Users

1. Open utility (should be located in Programs in your Start Menu for your wireless card and create a profile for Lee.
2. In this profile, make sure that there is no SSID or Network Name listed.
3. Make sure that Encryption is turned off.
4. Make sure that there are no other security options enabled.
5. When these settings are applied, your wireless card should associate to “Lee University Wireless LAN”

Q.. Why do I have pop-ups?
A. Pop-ups are sometimes clever advertisement or attempts to trick you into giving up personal information. They can be brought on by downloading free software such as Kazaa, or free screen savers, or free icons. And sometimes pop-ups come for no reason at all. However most of them are caused by internet surfing on specific sites that install cookies or temporary internet files on your machine.

Q. What is the inventory process?
A. When the user logs on it tells us their name, what computer is being used. Then to audit ourselves, we go out physically and check quarterly, four times a year to make sure information is correct.

Q. Why is it so important not to move computers from room to room without IS&T being able to keep track of the machines?
A. New computers are purchased every four years. They are kept track by serial numbers. The oldest computers get replaced first and if the location of the computer is unknown it will not get replaced.

Q. How do I setup my email to run offsite?
A. Prerequisites: Office 2003 or higher
                        Windows XP SP2 or higher

Click on Email Accounts


Click on View or change existing accounts. Click next.


Click Add to create a Lee University Exchange email account


Click Microsoft Exchange Server. Click next


Type LEEXCHANGE.leeflames.lan in the exchange server field
Use Cached Exchange Mode is up to the individual (takes more bandwidth off campus)
Type username in the User Name field
Click on More Settings


Click on the Connection tab and select Connect using Internet Explorer’s or 3rd party dialer
Check Connect to my Exchange mailbox using HTTP
Click on Exchange Proxy Settings


Type owa.leeuniversity.edu in the proxy server field
Connect using SSL only should have a check beside it.
On fast networks … should have a check beside it.
On slow networks … should have a check beside it.
Change the Proxy authentication settings to Basic Authentication
Click OK
Click OK again
Click Next
Click Finish
Click Close
Open Outlook
You will need to enter your email address as the User name and your password in the Password field every time Outlook is opened.


Q. How do I log into OWA to check my email?
A. Go to www.leeuniversity.edu select the Employees link on the right and choose check your e-mail online from the menu on the right side of the screen. The screen will prompt you for username and password. Use the same information you use to log into your computer.

Q. When do I get a new computer?
A. The inventory lease cycle is every 4 years. Sometimes due to certain events or requirements you may not get your machine on time or may get it early. IS&T strives to get you your machine on time and we apologize for the inconvenience an old machine may cause you.

• The S:\ is the General Share that everyone receives when logging onto the network. Files stored here are accessible campus-wide (except for students). Files in the S:\ include standard forms and standard software.
• The T:\ is the Department Share that almost everyone receives when logging onto the network. Files stored here are accessible within the department. Items in the T:\ contain files and software that each department needs.
• The U:\ is the individual share that each person receives when logging onto the network. Files stored here are accessible by the person in which the share is mapped. Items in the U:\ contain files and software that each person needs to do his/her job.

Q. How do I used the shared drives to share data instead of attaching files to emails?
A. Using shared drives to transfer data within a department or within the campus is a better way than via email in some cases. If the file is larger that 2 MB, the file should be transferred via shared drive.

In the screen shot above, the file (Doc1.txt) is being dragged from My Documents to the T:\. There are other ways to get files to a common location. Opening a file and saving the file in the shared drive is another way to get the file in a place where those who need to see it can get to it without sending attachments through Outlook.

Q. Why is the My Documents folder redirected to the network?
A. My Documents is a folder on the network. The My Documents icon is pointed to the U:\ of the person logging into the network. Since Windows defines the default place to store files as My Documents, My Documents was redirected to the U:\ to keep work related files from being stored on the local hard drive.
Having files on the local hard drive can be dangerous. If a computer has a hardware problem or Windows is installed fresh (Ghosted is the technical term), all the data on the hard drive is lost. If My Documents are stored locally, the files that were there are lost. This is why storing files are the network is so important.

Q. How do I check my messages if I forgot my voicemail password?
A. It is not possible to access the Voice Mail without a password. Call Betty Baldree at the PBX (8000) and she will have the password reset. When the reset is completed you will be called to access you VM box using the Default Code (123456). You will then be prompted to change the Password/Code to one of their personal choice.

Q. How do I get put on the Employee Meal Plan?
A. First ask your supervisor if you are eligible. If you are, then have your supervisor send an e-mail to the Administrative Secretary to Business & Finance. Providing that your information has been keyed into Payroll, your ID card should be working in time for lunch. You are given a 3.89 stipend to use at the dining hall or at the PCSU.
 

Q. How do I change my password in Champlain?
A. To change your password:

After you are signed on to the AS/400, press the ESC key on your keyboard.

Take option 5-Change Your Password

Key in your current passwords once, and your new password twice in the spaces provided. Then press ENTER. Your password is changed.

Out of paper

Paper jams

Load forms

Verify alignment

1. Never respond without instructions from a member of the Champlain support team.

2. Never assume that you know the correct response because at one time you were instructed to take a specific action. Each situation requires the analysis and expertise of the Champlain team based upon the specifics of the current circumstances. Vital data and records for students and the University may be corrupted!

• G – means that you have changed the paper on your printer
• I -- means you did not change the paper and you want the report to print on the same paper that is currently in the printer.

• *STD – Standard paper (plain 8.5 x 11; Greenbar, etc)
• CHK – Checks
• W2FORM – Payroll W2s, etc.

• One is used to access the AS/400 and Champlain software.

• One is used to act like a printer. The AS/400 thinks it is a printer.
  It looks something like this:
   

•  
  In this example the AS/400 (Champlain) calls this printer HA201P1.
  HA-Higginbotham Administration, 201-Room 201.

• Enter – Press Enter when you are ready to process/save the data on the screen.
• Page Up/Down – Navigates through lists of data on the screen. Look for a + sign or 'More' at the bottom of the list.
• Reset Key – This is the Control button on the bottom left side of the keyboard.
  If you have a red X in the lower left corner of the Champlain window, you have keyed data or pressed a key that is not allowed in this screen or data item. Press the Reset Key and try again.
• Field Exit – This is the Control button on the bottom right side of the keyboard. This key does several things in one quick motion. This clears the data item from the current position of the cursor to the end; and right or left justifies the data in the data item, depending on the data type, then it advances the cursor to the beginning of the next data item on the screen.
• Escape - This will interrupt the current function and take you to the 'AS/400 Operational Assistant Menu'. You can work with your printer output, Jobs, Messages, and Password.
  Press F3 from this menu to return to your function.
• Function Keys, Command Keys, or CF Keys
• These are all used to describe the same thing – Function keys.
• Function keys are used to initiate special functions available from within Champlain.
• The available functions keys and a short description of their use appear at the bottom of each screen on the AS/400 and Champlain.
• Some screens refer to functions keys as CMD (command) keys; i.e. CMD3, CF (Command function keys) i.e. CF3, or F keys (function keys) i.e. F3.
• Use the F-keys on the top row of your keyboard to initiate these functions.
• For F1 – F12, simply press the appropriate F-key.
• For F13-F24 you must press the Shift Key along with the function key. F13 = Shift + F1, F14 = Shift + F2 … through F24 = Shift + F12. (Note: If you need F16, subtract 12. F16 is Shift + F4.)

• Maintenance – indicates that you can change, add, or remove information with this function.
• Display – indicates view only capability.
• Report – Indicates that these functions only produce reports.
• See "How to interpret the 'green screen' standards" section for further information.
• IS&T is always glad to assist you with your Champlain questions.  

Q. Budget system navigation and processing.
A. Please contact the IS&T Help Desk or the office of the Vice President for Business and Finance. These offices will be glad to provide training and instruction to the budget system or answer any of your questions.

Q. How to view and interpret messages.
A. Always contact IS&T when you receive any message from the AS/400 or Champlain that you do not understand.

Q. What should I do when I get a program message from Champlain?
A. Do not answer program messages without assistance and instruction from IS&T personnel:

• Do not press Enter, do not press F3, do not press F12. IS&T requests that you contact the IS&T Help Desk whenever you receive error messages from the AS/400 or the Champlain software system. The Help Desk will direct you to a member of the Champlain Support Team.
• Do not do anything (press any buttons) until you have spoken to a member of the Champlain Support Team.
• Do not respond to any messages unless you are instructed to do so by a trained member of the Champlain – AS/400 Support team.
• Do not press F3 or F12 and try to get a message to “go away”. If you do, the system may take a default response to the message which is usually “C” which means CANCEL. This is usually not a good thing. Data can be lost or corrupted costing the University money and resulting in down time. The potential impact can be very far reaching.
• The IS&T team member needs to see the message in order to determine the best course of action. The team member will ask you questions and research the exact circumstances that caused the error message. Then he or she will give you further instructions.
• This is vital to determine the cause of the problem and the right course of action to resolve the problem with minimal impact on the database and the University’s function as a place of business.